Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions through data entry.
- Conduct outbound calls to follow up on customer inquiries or feedback.
- Collaborate with team members to improve customer service processes.
- Analyze customer feedback to identify areas for improvement in service delivery.
Qualifications:
- Strong communication skills with a focus on phone etiquette.
- Proficiency in Microsoft Office and Excel; VLOOKUP experience is a plus.
- Excellent email etiquette and written communication skills.
- 1+ year experience in customer support or client services is preferred.
- Excellent typing skills for efficient data entry.
- Must be available to work overtime, as needed.
- Must be able to work Monday through Friday, 8am-4:30pm.
Skills
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Order Processingunmatched
Process Improvementunmatched
Returns Processingunmatched
Service Deliveryunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Typingunmatched
Vlookupsunmatched
Writing Skillsunmatched
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