Administrative Skills, Communication Skills, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Lift/Move 25 Pounds, Microsoft Office, Multitasking, Negotiation Skills, Order Processing, Record Keeping, Shipping Documents, Support Documentation, Warehousing, Willing to Travel
The Customer Service Representative acts as the main liaison between the company and clients, ensuring shipments and deliveries meet customer requirements and satisfaction.
- Processes orders, schedules pickups/deliveries, and manages client relationships.
- Coordinates with carriers, handles documentation, and tracks shipments.
- Resolves issues like damages, delays, and billing discrepancies using good logistics judgment.
- Negotiates rates, conducts site inspections, and follows up on shipments.
- Maintains accurate records, prepares shipping documents, and supports departmental processes.
- Qualifications include strong customer service, attention to detail, multi-tasking, and effective communication skills.
- Requires proficiency in Microsoft Office, ability to work independently, and physical ability to lift up to 25 pounds.
- Primarily office-based with occasional warehouse work and travel as needed.