Customer Service Representative

Knudson Lumber Co Inc

Ellensburg, WA

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JOB DETAILS

SKILLS

Communication Skills, Concrete, Consumer Promotions, Customer Experience, Customer Support/Service, Dental Insurance, Health Insurance, Leadership, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Merchandising, Organizational Skills, Painting (Facilities and Maintenance), Point of Sale (POS) Systems, Problem Solving Skills, Retail, Retail Operations, Returns Processing, Safety/Work Safety, Sales, Sales Operations, Sales Promotions, Small Company, Telephone Skills, Training/Teaching, Vision Plan

LOCATION

Ellensburg, WA

POSTED

30+ days ago

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance

Knudson Lumber is looking for a friendly and motivated Customer Service Representative to join our team. This position plays an important role in creating a positive shopping experience for every customer while helping maintain a clean, organized, and efficient sales floor.

As a valued team member of Knudson Lumber, your number one priority will always be making sure our customers receive the best customer service. All team members must greet customers with a warm smile, offer assistance, or guide them to the most appropriate team member. Answering incoming phone calls and directing them appropriately is also part of the responsibility.

CUSTOMERS ALWAYS COME FIRST – all other duties follow customer service.

This is not an all-encompassing job description. As a small company, each team member is expected to assist wherever necessary when asked by management or members of the leadership team.

Qualifications

Strong customer service skills and a positive, professional attitude
Ability to stand for extended periods (typically 6–9 hours) on a concrete floor
Ability to frequently lift 25–50 lbs
Strong communication and problem-solving skills
Comfortable using computers and point-of-sale systems
Ability to work a flexible schedule including weekends and holidays
Organized and self-motivated with the ability to stay productive throughout the day
Willingness to learn about store products and the retail industry

Previous Lumber Yard Experience Preferred!

Responsibilities

Customer Service

Assist customers in person and on the phone by answering questions and helping them find the products they need
Suggest add-on items that help customers complete their projects
Process purchases, returns, and special orders using the store’s point-of-sale system
Inform customers about promotions, sales, and new products

Sales Floor Operations

Maintain a clean, organized, and inviting sales floor
Restock shelves and ensure merchandise is properly faced and organized
Walk aisles regularly to assist customers
Help load products into customer vehicles when needed

Store Support

Cut keys and mix paint for customers
Assist other team members with daily store tasks when needed
Remain aware of store activity and help maintain a safe shopping environment

Loss Prevention & Safety

Remain alert for shoplifting or suspicious activity and follow store policy when reporting concerns
Follow all company safety rules and store policies
Help maintain a clean and safe workplace for customers and employees

Professional Development

Continue expanding knowledge of store products and departments
Learn additional retail operations such as inventory procedures and merchandising
Contribute ideas that improve customer experience and store operations

Company Core Focus & Values

Core Focus:
Building our community with value & extraordinary service

Niche:
Start to Finish – we’ll be there

Core Values:

Take PRIDE in our work
Make People HAPPY
Be AUTHENTIC
FIX PROBLEMS
INSPIRE PROGRESS

We expect all team members to live these values every day while serving customers and supporting the team.

About the Company

Knudson Lumber Co Inc

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