Customer Service Representative

Job Title: Customer Service Representative

Reports To: Clinic Manager

Location: MedNOW Englewood Clinic

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POSITION SUMMARY:

The Customer Service Representative will be responsible for answering patient phone calls, managing appointment scheduling, verifying insurance information, collecting payments, maintaining patient records, and ensuring the overall smooth operation of provider patient schedules, all while demonstrating excellent customer service and utilizing knowledge of basic medical terminology.

Responsibilities:

· Opening & closing the clinic is in line with the procedures set forth in our Front Office Manual.

· Greet and assist patients with appointment scheduling, and a variety of other requests with a positive and welcoming attitude.

· Collet’s co-pays, balances and self-pay amounts and posts them to the correct place within the Athena EMR

· Confirm patient insurance, demographic and contact information.

· Prepares for next day appointments by printing forms, verifying insurance eligibility and scanning items into patient charts.

· Work as a team player to problem solve and resolve issues that may arise on the job when necessary.

· Manages time effectively, works quickly and accurately to keep the clinic workflow and operation in a fast-paced environment.

· Provides administrative support for the clinic as needed.

· Stay up to date on clinical changes

· Answers phone calls and returns voicemails timely.

· Maintains an organized, friendly and prepared environment at the front office at all times.

· Complies with HIPAA policies and procedures to maintain secure patient confidentiality.

· Other duties as assigned and needed

REQUIREMENTS:

· 1-3 Years of Medical Office experience preferred

· High School Diploma or equivalent required

· Excellent verbal and written communication skills

· Strong organizational skills are needed for managing schedules, patient records, and other administrative tasks

· Experience & knowledge using EHR systems, preferably Athena

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT:

· Requires sitting and standing associated with a normal office environment.

· Performs highly complex and varied tasks requiring independent knowledge and its application to a variety of situations, as well as exercising independent judgement.

· Requires the use of office equipment such as copiers, scanners, computers, telephones, and fax machines.

· May view computer screens for long periods of time.

· Must be able to prioritize activities when faced with competing demands.