Customer Service Representative
Location: Englewood, CO and Draper, Utah
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:- Providing customer service support for sales, promotions, installations, and ongoing communications.
- Ensuring positive customer relations by resolving claims and complaints fairly, efficiently, and in alignment with consumer laws.
- Developing proactive communication strategies and educational initiatives for customers across the organization.
- Creating and implementing improvement plans based on customer feedback and survey results.
- Responding promptly to customer inquiries via phone, email, and other channels.
- Collaborating with internal teams to resolve product or service issues.
- Maintaining accurate records of customer interactions and follow-up actions.
- Supporting the continuous improvement of customer service processes and tools.
- Processing orders, returns, RMAs, and tracking shipments to ensure timely delivery and customer satisfaction.
- Monitoring and updating customer accounts and ensuring data accuracy in customer relationship management (CRM) systems.
- Escalating unresolved issues to appropriate departments while following up to ensure timely resolution.
- Participating in training sessions and team meetings to stay informed of product updates, system changes, and company policies.
- Identifying trends in customer inquiries and providing insights to improve service processes and customer experience.
Qualifications: - Minimum of 2 years of experience in a customer service or related role.
- Strong interpersonal and communication skills.
- Ability to manage customer concerns with empathy, professionalism, and problem-solving expertise.
- Comfortable working in a fast-paced environment with multiple priorities.
- Proficient in using customer service software and general office applications.
- Experience in the medical device or healthcare industry is preferred.
- Familiarity with CRM tools such as Salesforce is a plus.
- Strong organizational skills and attention to detail are preferred.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company