We’re looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. If you enjoy helping people, solving problems, staying organized, and communicating with customers, this could be a great opportunity to grow your career.
You’ll be an important first point of contact for our customers, helping answer questions, coordinate services, resolve concerns, and make sure every customer receives a positive experience.
Previous customer service experience is welcome, but we’re also open to candidates with limited experience who are eager to learn. Training and support will be provided.
What You’ll Do
Customer Service
- Communicate with customers by phone and email in a friendly, professional manner.
- Answer questions, provide information, and assist customers with service requests.
- Listen carefully to customer needs and ensure their concerns are handled promptly.
Problem Solving
- Identify customer needs and provide practical solutions.
- Schedule appropriate services based on customer requirements.
- Escalate complex questions or concerns to the appropriate management team when necessary.
Scheduling & Dispatch
- Coordinate service appointments and customer requests efficiently.
- Dispatch vehicles and personnel based on location, urgency, availability, and customer needs.
- Help ensure service teams are properly routed to customer locations.
Documentation & Data Entry
- Maintain accurate records of customer interactions, service requests, and resolutions.
- Enter and update customer information in the company’s customer management system.
- Ensure information is complete, accurate, and up to date.
Product & Service Knowledge
- Learn about our products and door services so you can confidently answer customer questions.
- Stay informed about available services, procedures, and scheduling requirements.
Why Join Us?
We want our employees to have an opportunity to learn, contribute, and build a long-term career.
- Competitive hourly pay based on experience
- Career advancement and professional growth opportunities
- Training and ongoing support
- Positive and collaborative work environment
- Employee recognition and rewards
- Comprehensive health benefits
- 401(k) matching
- 8 company-paid holidays
- Paid Time Off (PTO)
What We’re Looking For
- High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
- Strong verbal and written communication skills.
- Friendly, professional, and customer-focused attitude.
- Good problem-solving and decision-making skills.
- Strong attention to detail and accuracy.
- Comfortable working with computers, email, and basic data-entry systems.
- Ability to organize and prioritize multiple tasks.
- Ability to remain professional and helpful in a fast-paced environment.
- Entry-level candidates and applicants with transferable experience are encouraged to apply.
The Ideal Candidate
You may be a great fit if you are:
- A good communicator who enjoys helping others
- Organized and dependable
- Comfortable learning new systems and processes
- Able to stay calm when handling customer concerns
- Detail-oriented and responsible
- Motivated to learn and grow within a company
If you’re looking for an opportunity to build your customer service and administrative skills while working with a supportive team, we encourage you to apply.