Customer Service Representative - Entry Level

THE GEM Inc.

Virginia Beach, Virginia

JOB DETAILS
SALARY
$15–$20 Per Hour
SKILLS
Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Support/Service, Interpersonal Skills, Leadership, Mentoring, Presentation/Verbal Skills, Retail, Sales, Team Player, Telesales, Training/Teaching
LOCATION
Virginia Beach, Virginia
POSTED
4 days ago

We are seeking an enthusiastic, customer-focused individual to join our team as an Entry-Level Customer Service Representative. This role is ideal for individuals who enjoy helping others, building relationships, and developing strong communication skills while gaining hands-on experience in customer engagement and community outreach.

This entry-level position offers paid training, ongoing support, and a clear pathway for career advancement into leadership roles—often within 11–12 months.

If you are motivated, people-oriented, and eager to start a rewarding career in customer service, this opportunity is a great fit. No prior experience is required.

What You’ll Do

  • Provide friendly, professional, and customer-focused service through face-to-face interactions
  • Engage with individuals in the community and deliver clear, helpful communication
  • Answer questions and address concerns with professionalism and respect
  • Share information about programs and services in a positive and engaging way
  • Build strong relationships and create a positive customer experience
  • Participate in team meetings, training sessions, and skill-building workshops
  • Develop skills in communication, customer service, and professional growth
  • Grow into leadership roles by supporting and mentoring new team members

Qualifications

  • Strong verbal communication and interpersonal skills
  • Customer-first attitude with a positive, friendly approach
  • Comfortable engaging with new people in a professional setting
  • Motivated, coachable, and eager to learn
  • Reliable, punctual, and team-oriented
  • Must be 18+ and legally authorized to work
  • Prior experience in customer service, retail, hospitality, call centers, or sales is helpful but not required

Compensation & Benefits

  • Paid training provided from day one
  • Full-time schedule with immediate start availability
  • Competitive base pay plus uncapped performance-based bonuses
  • Clear opportunities for advancement into leadership roles
  • Ongoing mentorship, training, and professional development
  • Supportive and energetic team environment that recognizes success

This role is more than just a job—it’s an opportunity to build valuable customer service skills, gain real-world experience, and grow into a leadership career in a fast-paced, people-focused environment.

About the Company

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THE GEM Inc.