Customer Service Representative

Raymour & Flanigan Furniture

Exton, PA

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JOB DETAILS

SKILLS

Call Centers, Communication Skills, Conflict Resolution, Customer Escalations, Customer Experience, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Customer/Client Research, Furniture, Genetics, Interpersonal Skills, Mobile Devices, Multitasking, Order Delivery, Order Processing, Organizational Skills, Problem Solving Skills, Professional Services, Resolve Customer Issues, Retail, Sales Operations, Sales Support

LOCATION

Exton, PA

POSTED

Today

Who we are:With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same foryou! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!What you'll do:As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.What we need from you is:* Consistently to provide genuine, friendly, personable and professional service.* Effective communication, interpersonal and organizational skills in person and on the phone.* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.* Proactively resolve escalated customer issues.* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.We can't wait to get to know you!For a more detailed look into this role click hereor copy and paste the following link if using a mobile device & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.Raymour & Flanigan proudly supports a drug and smoke free work environment.Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

About the Company

Raymour & Flanigan Furniture

TREAT OUR PEOPLE WELL AND THEY WILL TREAT OUR CUSTOMERS WELL Raymour & Flanigan is a family-owned, established furniture company that believes our people are our greatest asset and that if we work together anything is possible. We value our associates by providing training and development, best in class health and wellness benefits, safe facilities, beautiful furniture, open communication, and a legacy of customer service and industry leadership. Our business success is because of the hard work and dedication of our more than 5,800 associates who have contributed enormously to our growth. We are committed to your success personally and professionally. Across every department and at every level, Raymour & Flanigan serves our associates who, in turn, take care of our customers every day. Today, Raymour and Flanigan has over 118 retail store locations, 19 customer service centers, 4 Distribution Centers and a Field Support Center based in Liverpool, NY.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Retail

FOUNDED

1947

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