Job Description
Benefits:
About Us
Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.
Position Overview
The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.
Key Responsibilities
Qualifications:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- 401(k) matching
- Dental insurance
- Vision insurance
About Us
Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.
Position Overview
The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.
Key Responsibilities
- Customer Service & Communication
- Greet customers warmly and professionally in person and by phone
- Assist with check-ins, service inquiries, and follow-ups
- Provide updates on vehicle service status and estimated completion times
- Appointment & Service Coordination
- Schedule appointments and coordinate with technicians
- Sales & Product Support
- Educate customers on recommended services, including oil changes, tire rotations, and accessories
- Explain warranty coverage and service agreements
- Front Desk & Documentation
- Prepare and manage work orders, invoices, and customer records
- Accurately enter vehicle and service data into our system
- Payment Processing & Reporting
- Process payments (cash, credit, debit) and balance cash register daily
- Assist with credit reconciliation and basic bookkeeping
- Inventory & Warranty Coordination
- Monitor parts inventory, place orders, and track returns and cores
- Assist with warranty claim submissions and fleet account AR monitoring
- Workplace Organization
- Maintain a clean, professional front desk and customer lounge area
- Ensure marketing materials and displays are up to date
- Team Collaboration
- Work closely with technicians and management to ensure efficient shop flow
- Provide support on special projects and general operations as needed
Qualifications:
- Customer Service Experience: Prior experience in automotive, retail, or service-based customer roles preferred
- Communication Skills: Clear, courteous, and professional verbal and written communication
- Multitasking: Ability to manage multiple priorities in a fast-paced environment
- Technical Skills: Comfort using POS systems, scheduling platforms, and Microsoft Office
- Automotive Knowledge: Familiarity with automotive terms and services is a plus, but not required
- Professionalism: Reliable, punctual, and committed to delivering excellent customer service
Numbers & Facts
| Location | Worcester, MA |
| Job Type | Full-time |
| Industry | Automotive and Parts Mfg |
| Company Size | 1 to 9 employees |
| Year Founded | 1972 |
| Website | http://www.meinekefranchise.com/ |
About Company
We appreciate your interest in owning a Meineke franchise. As car care specialists, nearly 900 Meineke shop owners nationwide are fulfilling their dream of career independence.
Meineke Car Care Centers has successfully adapted its automotive business franchise system to the one-stop model that today's consumers are looking for. Together both franchisor and franchisees share the advantages of a nationally recognized name with a strong new image, broad range of services, hands-on training, and a Meineke system that's geared to business success. Benefits like these give each Meineke franchise a significant edge over the automotive competition in their market area. With a strong desire to succeed, you too can forge a Meineke success story in today's expanding automotive service market place
Skills
- Accounts Receivableunmatched
- Automotive Industryunmatched
- Automotive Repair and Maintenanceunmatched
- Billingunmatched
- Bookkeepingunmatched
- Calendar Managementunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Health Insuranceunmatched
- Industry Standardsunmatched
- Marketingunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Order Managementunmatched
- Organizational Skillsunmatched
- Payment Processingunmatched
- Plan Meetingsunmatched
- Point of Sale (POS) Systemsunmatched
- Presentation/Verbal Skillsunmatched
- Product Supportunmatched
- Reconciliationunmatched
- Retailunmatched
- Sales Supportunmatched
- Team Buildingunmatched
- Tire Repairunmatched
- Vehicle Fleetsunmatched
- Vision Planunmatched
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