Calendar Management, Communication Skills, Construction, Construction Management, Construction Projects, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Document Management, High School Diploma, Interpersonal Skills, Maintenance Services, Microsoft Office, Organizational Skills, Problem Solving Skills, Process Improvement, Project/Program Coordination, Project/Program Management, Real Estate, Record Keeping, Residential Construction, Residential Real Estate, Team Player, Time Management
Buffalo Homes, LLC, a luxury custom home builder based in Boerne, Texas, is seeking a dedicated Customer Service Representative to join our dynamic team. Specializing in high-quality custom ranch homes, estate properties, and residential construction projects across the Texas Hill Country, Buffalo Homes prides itself on exceptional craftsmanship, attention to detail, and personalized service. We work closely with homeowners, architects, subcontractors, and suppliers to ensure each project reflects the client’s unique vision and lifestyle, emphasizing professionalism, transparency, and strong working relationships throughout every construction phase. As a Customer Service Representative, you will play a vital role in maintaining our reputation for excellence by providing outstanding client support and facilitating clear communication between all parties involved. This position operates in a collaborative, fast-paced environment where your contributions directly impact the successful execution of custom residential projects and long-term client satisfaction. If you are passionate about the construction industry, have excellent interpersonal skills, and thrive in a team-oriented setting, Buffalo Homes offers a rewarding opportunity to grow your career alongside a respected leader in luxury home building.
Responsibilities
- Serve as the primary point of contact for clients, subcontractors, and suppliers, ensuring clear and timely communication.
- Respond promptly to customer inquiries, concerns, and requests related to ongoing construction projects.
- Coordinate with project managers and field teams to provide updates and resolve issues efficiently.
- Maintain detailed records of client interactions, project progress, and service requests.
- Assist with scheduling meetings, site visits, and follow-ups with clients and stakeholders.
- Support the team in managing project documentation and ensuring customer satisfaction throughout the building process.
- Identify opportunities to improve customer service processes and contribute to a positive client experience.
Requirements
- Proven experience in customer service, preferably within the construction or real estate industry.
- Strong communication and interpersonal skills with the ability to manage multiple stakeholders.
- Excellent organizational skills and attention to detail to maintain accurate records and follow-up.
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Proficient with MS Office applications and customer relationship management (CRM) software.
- Problem-solving skills with the ability to handle difficult or sensitive customer situations professionally.
- High school diploma or equivalent; additional education in business, communications, or construction management is a plus.