Customer Service Representative

Summary About Us Inlet Petroleum Company was founded in 1986 originally as a Chevron distributor. Today it is the only Chevron 1st Source Elite marketer in the state. In 2005 Inlet Petroleum became part of the Saltchuk family of companies and Inlet&rsquos operations became a part of Delta Western infusing the customer service culture with equal emphasis on safety. In 2018 NorthStar Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership. After a refresh Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage Inlet Energy is equipped with over 40000 square feet of warehouse storage a state-of-the-art 100000-gallon b Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailAbout UsInlet Petroleum Company was founded in 1986 originally as a Chevron distributor. Today it is the only Chevron 1st Source Elite marketer in the state. In 2005 Inlet Petroleum became part of the Saltchuk family of companies and Inlets operations became a part of Delta Western infusing the customer service culture with equal emphasis on safety. In 2018 NorthStar Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership. After a refresh Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage Inlet Energy is equipped with over 40000 square feet of warehouse storage a state-of-the-art 100000-gallon bulk tank farm and its own fleet of bulk fuel and lubricant trucks.Inlet Energy provides exceptional customer service to retail commercial and government customers in Alaska. Inlet&8217s team of professionals has the most Certified Lubrication Specialists CLS Oil Monitoring Analysts OMA-1 and Machine Lubricant Analysts MLA in the state. Inlet Energy is based out of Anchorage with operations in Kenai Fairbanks and Prudhoe Bay. The inlet is also a major fuel distributor for the road system from the Kenai Peninsula to Fairbanks.Job SummaryThe Customer Service Representative at is responsible for handling product customer accounts and providing exceptional customer support. This role involves scheduling daily deliveries utilizing dispatch software for efficient tracking maintaining accurate records communicating with drivers and promptly responding to customer inquiries. The Customer Service Representative plays a vital role in ensuring smooth delivery operations maintaining customer satisfaction and adhering to safety regulations.Roles and ResponsibilitiesGreet customers and answer the phone in a courteous and friendly manner.Communicate effectively with customers other departments and drivers to ensure smooth operations.Utilizes the SkyBitz dispatch software to plan and track oil delivery truck positions and gallons for efficient delivery management.Accepts and records orders for products and promptly communicates the order details to the appropriate personnel.Provides customer support related to pricing payment and invoicing management ensuring customer satisfaction.Maintains and organizes accurate records of all delivery documents and inventory reconciliation to track product availability.Follow DOT regulations to ensure safety compliance and proper handling of deliveries.Participates in safety meetings and promptly reports any injuries spills property damage or identified job hazards to management.Acquires and evaluates all necessary information to respond promptly and efficiently to customer inquiries.Serves as a liaison between customers and various departments identifying and prioritizing issues for resolution.Resolve customer requests by analyzing the situation and conducting research on products and applications.Performs occasional errands outside the office as needed to support business needs.Completes miscellaneous office tasks such as data compiling and invoicing contributing to efficient operations.Education and ExperienceHigh school diploma or GED is required.Bachelors degree preferredPrevious experience in customer service or related field is preferred.Valid Drivers LicenseAbility to use computer Microsoft OfficeBenefitsTuition AssistanceCharitable MatchLife Insurance &8211 2x your annual earningsFree Credit Report MonitoringEmployee Assistance ProgramTelemedicine OptionsMedical dental and visions plansTapcheck On-Demand Access to Earned WagesWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request an accommodation.Explore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF