Customer Service Representative

Customer Service Representative

I Supply Company is hiring a CSR to deliver quality customer service to our food systems clients. This candidate will be a self-starter and have a philosophy of delivering quality customer service to our clients.

Responsibilities:

• Obtain orders from Systems accounts (phone calls, faxes and on-line ordering).
• Key orders received by telephone or fax. Proof on-line orders
• Respond to routine customer inquiries and issues.
• Utilize IBM ISeries Database and Microsoft Office Products
• Perform clerical duties such as filing, copying, mailing, etc.
• Set up and maintain SDS files.
• Perform other duties as assigned

Experience and Qualifications:

• High School Diploma or GED required.
• Telephone sales or customer service experience preferred.
• Excellent customer relations and communications skills required.
• Must have the ability to develop extensive product knowledge.
• Computer experience required. Excel experience strongly preferred.
• Experience with a moderate level of data entry.
• Must be able to follow instructions.
• Must be willing to ask for assistance when appropriate.
• Strong verbal and listening skills required.
• Strong organization skills required.
• Ability to work closely with others is required.

Physical Requirements:

• Must be able to move about the office as needed.
• Some bending and reaching to process documents required.

I Supply Company is an EEO Employer M/V/F/D