Benefits:
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
About Us
RTEC has been serving Northern Virginia since 1996, focused on practical, science-based tree care and long-term client relationships. We takepride in doing things the right way—protecting properties, improving landscapes, and building a team that shows up, follows through, and keeps getting better.
We run a lean, accountable operation where strong team members take ownership of their role, communicate clearly, and contribute to a consistent, professional client experience.
The Opportunity
This is a client-facing role focused on communication, coordination, and follow-through.
As a Customer Support Representative (CSR), you are responsible for managing the client experience after the sale—ensuring communication is clear, expectations are set, and jobs move smoothly from scheduling through completion and billing.
This is not a call-center role. You are a key part of operations, working closely with Sales Arborists, the Dispatcher, and Production to ensure clients are informed, jobs are documented correctly, and billing moves without delays.
In this role, you will:
Own client communication and experience
Serve as the primary point of contact for clients after the sale
Respond promptly to calls and emails with clear, professional communication
Keep clients informed on scheduling, delays, and service updates
Route technical questions to the appropriate team member
Support scheduling and job readiness
Coordinate with the Dispatcher to align client availability and service windows
Confirm access details, property notes, and expectations before work begins
Document all relevant client and property information in CRM
Ensure job accuracy and completion tracking
Monitor job status and confirm completion details are properly documented
Review photos, notes, and required information before jobs move to billing
Flag missing or unclear information for correction
Support billing and client follow-through
Assist in issuing invoices and answering basic billing questions
Follow up on outstanding balances and support collections efforts
Help maintain accurate client records and billing profiles
Contribute to client retention
Support follow-ups, renewals, and ongoing service communication
Help generate reviews and referrals from satisfied clients
Identify and escalate client concerns early
What You're Accountable For
Maintaining a consistent, professional client experience from scheduling through billing
Clear, timely communication with clients, Sales, and Operations
Accurate documentation in CRM, including notes, scheduling details, and job records
Ensuring jobs are fully documented and ready before invoicing
Supporting timely and accurate billing and collections
Helping maintain client retention through follow-up and communication
Identifying and escalating issues early to avoid breakdowns in service
We Offer
Competitive hourly pay based on experience
Medical, Dental, & Vision
PTO and 6 paid holidays
Simple IRA (after eligibility period)
Ongoing training and development
Who You Are
Organized and detail-oriented: you keep track of multiple jobs, clients, and tasks without things slipping through
Strong communicator: you are clear, professional, and responsive with both clients and internal teams
Proactive: you don't wait for problems to escalate; you identify and address issues early
Comfortable with systems: you can navigate CRM tools, scheduling platforms, and administrative workflows
Reliable and consistent: you follow through on commitments and keep things moving
Team-oriented: you work well with different departments to support overall operations
Able to prioritize and adapt as schedules and priorities shift
Background & Requirements
1-3 years of experience in customer service, administrative support, or a coordination role
Experience with CRM systems
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced environment
Professional phone and email communication skills