Customer Service Representative
Location: Fargo, ND
Schedule: Full-Time | Office-Based
Overview
We are seeking a Customer Service Representative to join a small, team-oriented call center environment. This role involves handling inbound customer calls, coordinating services, and providing support to clients in the Fargo/Moorhead area. The ideal candidate is calm under pressure, detail-oriented, and enjoys helping customers through challenging situations.
Responsibilities
- Answer inbound customer calls (20–40 calls/day on average)
- Assist customers in scheduling services within a 50-mile radius of Fargo/Moorhead
- Provide support to customers in stressful or urgent situations, ensuring a calm and positive experience
- Accurately enter customer information into internal systems
- Coordinate with service technicians regarding schedules and job assignments
- Maintain organized and up-to-date records of customer interactions
Qualifications
Required:
- 2+ years of customer service experience
- Strong computer skills and proficiency with Microsoft Office
- Excellent communication skills and ability to de-escalate customer situations
Preferred:
- Prior call center or high-volume customer support experience
Key Skills
- Customer Service & Customer Support
- Inbound Call Handling
- Administrative Support & Data Entry
- Strong communication and problem-solving abilities
- Attention to detail and multitasking
Work Environment
- Small call center team (approximately 4 employees)
- Office-based role with a collaborative, team-oriented culture
- Fast-paced environment with fluctuating call volume based on weather conditions
Job Type & Location
This is a Contract to Hire position based out of Fargo, ND.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fargo, ND.
Application Deadline
This position is anticipated to close on Jul 2, 2026.