Job Description:
Window World of Long Island is looking for a friendly, organized and dependable Customer Service Representative (CSR) who will be the first point of contact for our customers. Our CSR work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a CRM to schedule appointments and record customer data. This candidate must be energetic and positive with a customer-first mentality to create positive experiences for all customers. Our team prides itself on professionalism, reliability, and creating a great experience from the first phone call to project completion.
We Offer:
- Comprehensive paid process and systems training to equip you with the necessary skills for success.
- Generous paid time off and holidays for a healthy work-life balance. (After employed for 90 days)
- Paid on-the-job training to continuously enhance your knowledge and expertise.
- Stable, full-time hours ensuring job security and consistent employment throughout the year.
- Engaging team culture with regular events fostering camaraderie and collaboration.
Responsibilities:
- Handle inbound and outbound calls using proper phone etiquette.
- Build rapport with customers through active listening, a positive demeanor and attention to the home’s needs.
- Convertcustomer inquiries from various communication channels into sales appointments.
- Follow-up on open opportunities to maximize schedule and confirm appointments.
- Maintain strong knowledge of products, policies and services of the organization.
- Schedule sales appointments, product installations and/or service appointments with both customers and Window World team.
- Resolve customer concerns and direct issues by determining cause, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
Qualifications:
- Customer service or office experience preferred but not required. Willing to train the right candidate.
- Strong communication and people skills with willingness to make follow-up calls with customers.
- Friendly, positive and professional attitude.
- Self-motivated, goal oriented and strong work ethic.
- Comfortable using computers, scheduling systems and email.
- Ability to multitask in a fast-paced environment.
- Punctual with reliable transportation.
- Comfortable working 5 days a week.
Company Overview:
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.