Administrative Skills, Call Centers, Communication Skills, Customer Experience, Customer Support/Service, High School Diploma, Home Care, Microsoft Office, Problem Solving Skills, Service Delivery, Typing
LOCATION
Farmington, MI
POSTED
Today
Customer Service RepresentativeAre you friendly, fast-paced, and passionate about creating a great customer experience? We're looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.Big TaskProvide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team's scheduling success.What You'll Do** Handle inbound calls, outbound calls, chats, and online leads** Book appointments efficiently using the 3-day board* Deliver consistent service using the Six Steps of a Call* Support Home Care Club members with scheduling and renewals* Complete follow-up calls and administrative tasks as neededKPIs* Raw inbound call booking rate of 37%+* Average handle time between 3-4.5 minutes* Quality score of 80%+* Minimum of 35 inbound touches per dayWhat You Bring2-3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.Our Core ValuesLove. Team. Professionalism. Today.Mission StatementTo be ever building the professionalism, integrity, and honor of the trades.