Position Title: Customer Service RepresentativeDepartment: SalesLocation: Fenton, MOReports To: Customer Service ManagerClassification: Exempt Position Summary:Responsible for developing and managing customer relations with selected accounts and will be responsible for strategic account management including customer service activities. Essential Job Duties:Identifies and grows opportunities within territory and collaborate with team to ensure growth attainmentIdentifies accounts where revenues may be shrinking and formulates strategies to retain and growForecast and track key account metricsIdentifies business trendsConduct reviews of customer feedback to find usage trends and service needsCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersOperate as lead point of contact for accounts and assist with high severity requests or issue escalations as neededProvide standard technical guidance and troubleshooting advice for assigned product linesBuild and maintain strong, long-lasting customer relationshipsAct as a liaison between customers and production, effectively managing and aligning expectations with capacity, lead times, and operational prioritiesRequired Education:Bachelor's degree or equivalent; or 2-4 years of experience related experience and/or training; or equivalent combination of education and experience Desired Experience:Previous experience using Macola and/or ACT!Prior experience working in a manufacturing environmentExperience in delivering client-focused solutions based on customer needsExperience managing multiple projects at a timeDemonstrated record of success with consistent increase in salesExperience negotiation and closing contracts with demonstrated successSuccessfully developed and executed strategic plans resulting in customer focused business proposals and revenue generation meeting the established sales quotaCustomer-focused mindset with proven ability to respond quickly to customer needsDemonstrates knowledge of various sales methods and can utilize this understanding during specific customer engagements, and during the development and improvement of the internal sales set-up Required skills:Excellent verbal/written communication; interpersonal and presentation skillsSelf-motivated, process driven, innovative thinker, and proactive approachProficient use of Microsoft Office software, sales tools and ERP systemAbility to work independently and multi-taskOrganization and detail-orientation skillsStrong leadership and performance management skillsStrong problem-solving skills About Control Devices, LLCControl Devices (or "CDI"), an HBM Holdings company headquartered in Greater St. Louis, is a leading designer and manufacturer of engineered flow control solutions in the compressed gas, compressed air, oil & gas, and liquid controls markets. The company offers custom valves and flow control solutions for companies who place a premium on quality. Control Devices leverages operational excellence and flow control expertise to deliver trustworthy flow control products and innovative solutions that protect life and our planet. CDI offers competitive compensation, a comprehensive benefits package, paid time-off, personal protective equipment reimbursement for safety shoes and prescription safety glasses, casual dress environment, and a solid 401(k) retirement plan to promote financial security. Control Devices, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.