Call Centers, Communication Skills, Customer Satisfaction, Customer Support/Service, Documentation, Identify Issues, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Problem Solving Skills, Record Keeping, Team Player, Time Management, Transportation Routing, Transportation and Logistics
Customer Service Representative
Fife, WA (Onsite)
Tuesday–Saturday | 6:30 AM – 3:00 PM
Up to $18.50/hour
Contract Opportunity
Join a Team That Keeps Things Moving
Are you a natural problem solver who enjoys helping people and thrives in a fast-paced environment? We're seeking a Customer Service Representative to join a growing logistics operation where you'll play a vital role in ensuring customers receive the exceptional service they deserve.
In this role, you'll be the go-to resource for customers, business partners, and drivers—providing updates, resolving issues, and helping deliveries stay on track. No two days are the same, making this a great opportunity for someone who enjoys variety, teamwork, and making a real impact.
What You'll Do:
- Assist customers and business partners via phone and email
- Respond to inquiries and resolve concerns with professionalism and empathy
- Investigate and troubleshoot delivery and shipment-related issues
- Monitor delivery routes and shipment progress
- Process order changes, updates, and cancellations
- Verify documentation and maintain accurate records
- Follow up to ensure timely resolution and customer satisfaction
What We're Looking For:
- At least 1 year of customer service experience, preferably in a call center, logistics, transportation, or distribution environment
- Strong communication and problem-solving skills
- Ability to multitask and stay organized in a high-volume setting
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Dependable attendance and a team-oriented attitude
- A customer-first mindset and the ability to remain calm under pressure
Why You'll Love This Opportunity:
- Consistent daytime schedule with Sundays and Mondays off
- Gain valuable experience in the transportation and logistics industry
- Collaborative and supportive team environment
- Opportunity to make an immediate impact while building transferable skills
If you enjoy helping others, solving problems, and being part of a team that delivers results, we'd love to hear from you!