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Customer Service Representative – Financial Services

Ttec

Charlotte, NC

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Artificial Intelligence (AI), Asset Management, Career Development, Coaching, Consulting, Customer Experience, Customer Support/Service, Diversity, Entrepreneurship, Financial Services, Healthcare Reimbursement, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Online Banking, Operational Improvement, Performance Metrics, Problem Solving Skills, Process Improvement, Project Schedule, Quality Metrics, Service Delivery, Set Goals, Startup, Team Lead/Manager, Training/Teaching, Tuition Reimbursement, Wealth Management, Webcams
LOCATION
Charlotte, NC
POSTED
30+ days ago
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Financial Services, working onsite in Charlotte, NC you’ll be a part of bringing humanity to business. #experienceTTEC. You’ll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’llAnswer questions about products via phone while providing website navigation support and assisting with the application processAccess multiple electronic systems at once and document steps taken to efficiently and accurately complete the requestMeet established goals for all performance metrics including call quality, productivity, and schedule adherenceParticipate in projects or process improvements to drive operational excellenceWhat You Bring to the Role1 year of customer service experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledgeComputer experienceProficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage of $19 per hour plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https ://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

About the Company

T

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
WEBSITE
http://www.ttecjobs.com

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