The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.
Key Responsibilities
- Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
- Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
- Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
- NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
- Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
- Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
- Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.
Qualifications & Skills
- Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
- Safety First: Strong operational knowledge of safe firearm handling practices.
- Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
- Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
- Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
- Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.
Schedule & Compensation
- Type: Full-time or Part-time (Hourly).
- Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
- Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
- Growth: Direct eligibility for advancement opportunities based on measurable results.
About Us
At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership!