Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest.
The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment handling a high volume of interactions and adapting to fluctuating schedules.
Essential Duties and Responsibilities:
• Answer incoming calls and respond to customer inquiries in a professional manner. • Make outbound sales calls to existing and potential customers to promote products and services. • Provide accurate information regarding offerings, pricing, and policies. • Document all customer interactions and maintain detailed records in the system. • Resolve customer issues and escalate complex cases as needed. • Collaborate with team members and other departments to ensure efficient service and sales delivery. • Adhere to company protocols, customer service standards, and sales procedures.
Work Schedule and Conditions:
• Work Hours Vary based on business needs, flexibility is required. • Weekend Work Required as part of the seasonal schedule. • Breaks Mandatory: 30-minute unpaid lunch break per shift.
Work Environment:
• Seated desk job in an office setting.
Compensation:
• Hourly wage as defined by company policy. • Commission is earned on qualifying sales. • Commission structure will be outlined during training and onboarding.
Qualifications:
• High school diploma or equivalent required. • Prior customer service and/or sales experience preferred. • Strong verbal and written communication skills. • Ability to work flexible hours, including weekends. • Proficiency with computers, phone systems, and CRM software. • Dependable, punctual, and team-oriented.
Training Requirements:
• Completion of a mandatory 3-week paid training program before the start of the season. • Training includes systems orientation, customer service, sales protocols, and company policies.