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Customer Service Representative

Authority Brands

Fitchburg, MA

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Corporate Policies, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, High School Diploma, Policy Development, Presentation/Verbal Skills, Pricing, Promotional Programs, Record Keeping, Resolve Customer Issues, Sales, Sales Qualification, Sales Support, Team Player, Telephone Skills, Training Program, Writing Skills
LOCATION
Fitchburg, MA
POSTED
2 days ago
Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest.

The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions, and adapting to fluctuating schedules.

Essential Duties and Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Make outbound sales calls to existing and potential customers to promote products/services.
  • Provide accurate information regarding offerings, pricing, and policies.
  • Document all customer interactions and maintain detailed records in the system.
  • Resolve customer issues and escalate complex cases as needed.
  • Collaborate with team members and other departments to ensure efficient service and sales delivery.
  • Adhere to company protocols, customer service standards, and sales procedures.

Work Schedule and Conditions:
  • Work Hours: Vary based on business needs; flexibility is required.
  • Weekend Work: Required as part of the seasonal schedule.
  • Breaks: Mandatory 30-minute unpaid lunch break per shift.
  • Work Environment: Seated desk job in an office setting.

Compensation:
  • Hourly wage as defined by company policy.
  • Commission is earned on qualifying sales.
  • Commission structure will be outlined during training and onboarding.

Qualifications:
  • High school diploma or equivalent required.
  • Prior customer service and/or sales experience preferred.
  • Strong verbal and written communication skills.
  • Ability to work flexible hours, including weekends.
  • Proficiency with computers, phone systems, and CRM software.
  • Dependable, punctual, and team-oriented.

Training Requirements:

Completion of a mandatory 3-week paid training program before the start of the season. Training includes systems orientation, customer service, sales protocols, and company policies.

About the Company

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Authority Brands

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