Customer Service Representative – Fleet Rentals

Customer Service Representative – Fleet Rentals

We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our growing fleet rental operations. This role serves as the primary point of contact for customers, ensuring a seamless rental experience from reservation through vehicle return. The ideal candidate has experience in the fleet rental, transportation, automotive, or mobility industry and thrives in a fast-paced environment where exceptional service and operational efficiency are critical.

Key Responsibilities

• Assist customers with rental reservations, vehicle selection, rental agreements, and account inquiries
• Coordinate vehicle availability and fleet assignments to meet customer needs and maximize utilization
• Manage vehicle pickup, delivery, return, and exchange processes while ensuring accuracy and efficiency
• Communicate rental policies, pricing, insurance requirements, and fleet availability to customers
• Monitor fleet status and collaborate with maintenance and operations teams to ensure vehicles are rental-ready
• Resolve customer concerns, service issues, and billing inquiries professionally and promptly
• Maintain accurate records of rentals, vehicle movements, customer interactions, and service requests
• Utilize fleet management systems, reservation software, GPS tracking, and related technology platforms
• Follow up with customers to ensure satisfaction and identify opportunities for service improvement
• Support branch performance goals related to customer satisfaction, utilization, and revenue growth

Qualifications

• Previous experience in fleet rentals, vehicle rentals, transportation, automotive, logistics, or mobility services preferred
• Strong customer service and relationship-building skills
• Ability to handle multiple priorities in a fast-paced operational environment
• Experience working with rental management systems, CRM software, or fleet management platforms
• Excellent communication, problem-solving, and organizational skills
• Proficiency with Microsoft Office and standard business applications
• High attention to detail and commitment to delivering exceptional customer experiences

Why Join Us

Join a growing organization where you can make a direct impact on customer satisfaction and fleet utilization. You'll work with a dedicated team focused on providing reliable transportation solutions while delivering a best-in-class rental experience for every customer.