Customer Service Representative Hours: Monday–Friday, 7:00 AM – 4:00 PM | Are you a problem-solver with a passion for helping customers? Do you thrive in fast-paced environments where every detail matters? Vulcan Signs is looking for a Customer Service Representative who’s ready to make an impact and keep things moving! As the primary contact for our customers, you’ll play a key role in making sure orders are processed accurately, issues are resolved efficiently, and every interaction leaves a positive impression. This role goes beyond handling request, it’s about building relationships, finding solutions, and being a reliable part of a fast-paced manufacturing team. What You’ll Do: Respond to phone and email inquiries with accuracy, professionalism, and a positive attitude Provide clear, up-to-date information on products, pricing, lead times, and order status Help customers place orders, and resolve any shipping or service issues Maintain and update customer records in our PLEX ERP system Collaborate across departments to ensure orders are fulfilled correctly and on time Keep clear documentation for tracking and follow-up What Makes You a Great Fit: 1+ years of professional customer service (preferably in manufacturing or industrial sales) High school diploma or equivalent required Strong communication, multitasking, and problem-solving skills Able to stay organized and calm in a fast-paced environment Proficiency in Microsoft Office A team player with a proactive attitude who also works well independently Why Join Vulcan? At Vulcan, we don’t just make signs—we deliver quality, service, and reliability our customers count on every day. We are an employee owned company that is dedicated to our employees and their satisfaction within Vulcan. We offer competitive wages and outstanding benefits like medical, dental, 401(k), employee stock ownership—and many other perks that make Vulcan a great place to work! |
Vulcan, Inc. has been an Employee-Owned Company since 1975. Proudly, we say that being Employee-Owned plays a major role in the way we operate day-to-day. First and foremost, it means keeping one another safe, no matter what job we are doing. Vulcan’s in-house Safety Team consists of a dynamic group of employees that work tirelessly to ensure safety remains our top priority. Secondly, being Employee-Owned means teamwork. At Vulcan, the motto is "Who Can? We Can. VULCAN!" Our successes are absolutely dependent upon everyone working together as a team. Leadership, communication, accountability, pride in workmanship, honesty and respect are all character traits that Vulcan employees demonstrate daily and are the foundation of who we are as an Employee-Owned Company. We hope you are interested in becoming a part of our team! With hard work and dedicated employees, Vulcan will continue its successful business model as an Employee-Owned Company. EEOC / ADA / DRUGFREE WORKPLACE