The Customer Service Representative role involves delivering outstanding front-line customer service, handling inquiries, resolving issues, processing orders, and assisting visitors in an office environment.
Responsibilities include managing outgoing mail, monitoring orders, expanding the customer base through quality service, and performing administrative tasks such as data entry and filing.
Ideal candidates possess excellent communication skills, bilingual abilities (English/Spanish a plus), computer proficiency, strong organizational and problem-solving skills, and a minimum of one year of customer service experience with a high school diploma or GED.
Physical requirements include standing, walking, occasional lifting, and vision abilities.
Benefits include medical, dental, vision, life insurance, 401(k), paid holidays, vacation, and career growth opportunities. Schedule is Monday-Friday from 6:00 am to 2:30 pm, with overtime and Saturdays as needed. Pay ranges from $19-$22/hour based on experience. Applicants must pass a drug screen and provide work eligibility documentation.