Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
Customer Service Representative (CSR)
Job Description
This position reports to store manager. The CSR is responsible for the overall effective operations of the counter sales and store showroom.
Accountability Functions Include:
- Maintain a positive attitude
- Maintain a professional image
- Maintain punctual/reliable attendance
- Maintain excellent customer satisfaction
Duties Include, But Are Not Limited To:- First person to answer the phone
- First person waiting on customers
- Invoicing/work orders/p.o.’s
- Handle computer
- Pricing for over-the-counter sales
- Scheduling jobs
- Collections
- Filing/office tasks/organization
- Daily close-out
- Possess the three R’s
- Take initiative to make decisions
- Good phone etiquette
- Typing skills
- Computer literate
- Ability to follow instructions
- Ability to read a tape measure
- Possess effective organizational skills
Product Knowledge
Auto glass experience preferred, willing to train the right candidate
Time/Experience
Entry level
Micro-soft excel, word, etc.
Sales Proficiency
Ability to cross-sell
Excellent customer/people skill
Company Description: Lee & cates Glass, Inc., founded in 1926, is a regional architectural flat glass fabricator, distributor and glazing contractor. We provide glass solutions to a variety of market segments. Our glass evolution has brought quality improvement, safety, innovation and automation to the marketplace. A cut above the competition, our people, longevity, creativity and technology set us apart.