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Customer Service Representative - Fordyce

Express Employment Professionals Defunct

Fordyce, AR

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JOB DETAILS
SALARY
SKILLS
Accounts Receivable, Billing, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Field Sales, High School Diploma, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Processing, Problem Solving Skills, Process Improvement, Record Keeping, Resolve Customer Issues, Team Player
LOCATION
Fordyce, AR
POSTED
4 days ago
Job Full Description

Customer Service Representative

Location: Fordyce, AR
Pay Rate: $18.00/hr
Schedule: Monday - Friday, (8:00 AM - 4:30 PM)

Job Overview

A localcompany is hiring a Customer Service Representative in Fordyce, AR, to assist customers, process orders, and maintain accurate records. This role requires strong customer relationship management skills to support customers, sales representatives, and field service employees.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and Teams.
  • Process orders and maintain accurate records in the ERP system.
  • Work with internal teams to resolve customer issues.
  • Investigate billing concerns and manage credit memos.
  • Provide updates to customers on orders and changes.
  • Support problem-solving efforts and process improvements.
  • Generate and review customer reports.
  • Use Microsoft Excel, Word, Teams, and Outlook for daily tasks.
Qualifications

Education:
  • High School Diploma or GED required.
  • Associate's Degree in Business or related field preferred.
Experience:
  • 2+ years of customer service experience, preferably in manufacturing or a related field.
  • ERP system experience is a plus.
Skills:
  • Strong customer service and communication skills.
  • Attention to detail and problem-solving ability.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office (Excel, Word, Teams, Outlook).


Start your application at or call 870-535-3330 for more information.

Pine Bluff, AR
3319
2600 Olive Street
Pine Bluff, AR 71601-7857

About the Company

E

Express Employment Professionals Defunct

As we build lasting relationships with our associates and clients through accountability, integrity, and excellence, we will make a difference in our communities. As a team, we will be moved by compassion, a mindset of gratitude, and a mission to help each other and those we serve both in our communities and around the world.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
WEBSITE
http://Expresspros.con/waxahachietx

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