Customer Service Representative

Key Responsibilities:

• Answer inbound calls promptly and professionally.

• Provide accurate information on products, services, locations, and roadside assistance availability.

• Record customer requests and details accurately in the company’s system.

• Coordinate with service locations and dispatch teams to ensure timely response to customer needs.

• Maintain a courteous and professional demeanor in all customer interactions.

• Handle multiple inquiries simultaneously while maintaining attention to detail.

• Uphold company standards, policies, and procedures.

Skills / Education / Requirements:

• Must be at least 18 years of age.

• Must pass a pre-employment drug screen.

• High school diploma or GED required.

• Typing speed of at least 40 words per minute.

• Excellent verbal communication and customer service skills.

• Ability to multi-task and work in a high-paced environment.

• Basic computer skills; experience with call center or dispatch systems preferred.

Benefits (Full-Time Employees):

• Great Pay

• 401(k) with Company Match

• Health Insurance

• Dental, Vision, and Life Insurance

• Paid Time Off

• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 North America Commercial Tire Dealer since 2012

• #1 Truck Retreader in North America since 2007

• #1 Commercial Tire Dealer in the U.S. since 2008

• Work with an industry leader known for service excellence and employee care