Customer Service Representative

trak group

Forest Park, OH

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JOB DETAILS

SKILLS

Business Growth, Communication Skills, Contract Review, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Multitasking, Order Delivery, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Purchase Orders, Sales, Sales Support, Time Management, Writing Skills

LOCATION

Forest Park, OH

POSTED

2 days ago

Customer Service Representative

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in Forest Park, Ohio that’s expanding its Shared Services team.

Position Overview:

We are seeking a dedicated and detail-oriented Customer Service Representative. This role is responsible for managing daily customer interactions, reviewing contracts, entering and acknowledging orders, and ensuring a seamless customer experience. The ideal candidate will possess strong communication skills, critical thinking abilities, and excellent time management.
This position also involves close collaboration with the sales team to support customer needs and business growth, as well as conducting regular check-in calls with key accounts to maintain strong relationships and ensure satisfaction.

Key Responsibilities:

Serves as a primary point of contact for customers, providing timely, professional support and maintaining strong client relationships.
Reviews customer contracts and accurately enters sales and purchase orders into the ERP system.
Sends order acknowledgments and ensures all order details are communicated clearly and correctly.
Partners closely with production teams to support timely order processing and delivery.
Collaborates with sales teams to align on customer needs, account updates, and order status communication.
Maintains regular communication with key accounts through weekly or bi-weekly touchpoints to strengthen partnerships and provide updates.
Uses strong listening, critical thinking, and problem-solving skills to resolve customer concerns effectively.
Manages multiple priorities in a fast-paced environment while meeting internal and customer deadlines.
Responds to customer inquiries and complaints with professionalism and a customer-focused approach.
Strong verbal and written communication skills required.
Experience working with ERP systems required;Epicor experience is a plus.
Ideal candidates bring strong multitasking abilities, sound judgment, and at least five years of customer service or related experience.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1972

WEBSITE

http://www.trakcincy.com/

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