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Skills
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
High School Diplomaunmatched
Multilingualunmatched
Multitaskingunmatched
Order Processingunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Quality Managementunmatched
Resolve Customer Issuesunmatched
Schedule Developmentunmatched
Spanish Languageunmatched
Team Playerunmatched
Description
This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.
Essential Job Duties:
Handles inbound customer service calls from glass shops.
Inputs orders into the order entry application.
Provide verbal and/or written correspondence as necessary to resolve issues.
Assume other duties as assigned.
Preferred Qualifications:
•Call Center Customer Service Experience
• Bilingual, English & Spanish
•High School diploma or equivalentKnowledge/Skills/Abilities:• Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude.• Proficient computer skills are essential.• Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills.• Must be reliable/dependable.• Strive to minimize the handle time of inbound calls while maintaining quality.• Maintain the utmost level of business integrity.• Must exercise good business judgment, courtesy, and tact in rendering customer service activities.• Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.
Essential Physical Demands/Work Environment:• Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times.• CSR’s work in ergonomically-designed work stations that create a pleasant and team-oriented environment.