Customer Service Representative

Position is designed to be a floater and learn the job duties associated with our CSR team based on line of service. A main function of the position is to effectively communicate with our customers, vendors and shop team while providing excellent customer service. The ability to learn and multi-task in a fast-paced environment is essential.

Responsibilities:

• Coordinate with customers, vendors, and management to facilitate the flow of a high volume of work orders
• Happily, answers incoming calls and greets/helps walk-in customers
• Accurately enters orders for stock glass, shop, and office supplies
• Inventory tracking
• Coordinate and prioritize orders with vendors and builders
• Produce cost estimate from drawings or client description
• Submit orders for fabrication in our onsite shop along with our various vendors
• Schedule delivery and install with clients
• Track shipping and receiving invoices
• Accounts Receivable - post checks
• Track shipping/receiving invoices and code appropriately
• Maintain petty cash
• Process and maintain credit card receipts
• General administrative duties including data entry and filing

Requirements for Success:

• Mathematically Inclined - Basic Math, Geometry skills, able to work with percentages, fractions, and decimals
• Must be able to read a tape measure
• Critical thinking and problem solving
• Able to thrive in a challenging environment in a positive manner
• Able to understand and accurately communicate customer's needs
• Strong working knowledge and proficiency of the Microsoft Suite (Word, Excel, Outlook)
• Understanding of specifications, work scopes and construction procedures
• Strong customer service and office administrative skills
• Excellent written and verbal communication skills
• Ability to collaborate with others
• Highly organized, with strong time management skills
• Possess a sense of urgency and prioritization skills
• High attention to detail
• Prior customer service experience and desire to provide exceptional service