We seek a skilled Customer Service Representative for our call center to provide exceptional support, act as a liaison with clients, and maintain positive relationships.
You will respond to customer inquiries, resolve issues promptly, and have thorough knowledge of products, services, and company policies. Strong communication, a pleasant personality, and problem-solving skills are essential.
Responsibilities include updating customer data, providing information, managing accounts, handling complaints, processing orders, explaining policy changes, generating sales leads, and maintaining task records.
Requirements are a bachelor’s degree or relevant experience, 2+ years in customer service roles, familiarity with CRM software like Zoho or Zendesk, social media knowledge, and the ability to perform under pressure. Good interpersonal skills and results-driven attitude are necessary.