Customer Service Representative

Collabera

Fort Worth

$18–$21 Per Hour
Temporary
Contractor
Quick Apply

4 days ago

Job Description

Client: Banking Client

Job Title: Customer Service Representative

Duration: 06 Months Contract + possibility of extension and conversion based on performance

Location: Fort Worth, TX 76155 - Onsite

Pay Rate: ($29 - $21) on an hourly basis

Shifts: 3 Shifts

M-F - 10 AM to 7:30 PM CST

M-F - 12:30 PM - 09 PM CST

M-F - 12 PM to 8:30 PM CST

Training Hours – Monday through Friday 9 AM -5:30 PM EST – Will follow the schedule selected at offer time once training is completed

Role Summary:

Seeking a Banking or financial Customer Service Representative to support participants with employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.
The role involves answering account-related questions, guiding participants through financial transactions, and ensuring accurate, error-free processing while delivering professional customer service.

Responsibilities:

Handle participant inquiries related to retirement and benefits accounts.
Guide participants through financial transactions and account processes.
Process transactions accurately and efficiently.
Provide professional, clear, and customer-focused communication.
Follow company policies related to attendance, punctuality, dress code, and workplace conduct.

Required Qualifications:

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Professional demeanor and customer-service mindset.
Ability to work onsite and complete virtual training requirements.
Finance/retirement-services experience or relevant certifications are a plus, not mandatory.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.

Numbers & Facts

Location	Fort Worth
Job Type	Temporary, Contractor
Industry	Staffing/Employment Agencies
Salary	$18–$21 Per Hour
Company Size	10,000 employees or more
Year Founded	1991
Website	http://www.collabera.com

About Company

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks: