Job Description
Our client is building out a centralized Contact Center and is seeking 10 Customer Service Representatives to join their growing team. This group is transitioning from decentralized office-based support into a unified, high-performing contact center environment, creating strong opportunities for long-term growth and stability.
This is a fully remote, contract-to-hire opportunity (3-month contract) with the potential for permanent conversion based on performance.
• Hours: 8:00 AM – 6:00 PM EST (shifts assigned within this window)
• Location: Fully remote (expanding to support West Coast operations)
Responsibilities
• Provide high-quality customer service support to claimants, providers, and other stakeholders via inbound and outbound calls
• Handle a high volume of telephonic inquiries (70+ a day) with professionalism, efficiency, and accuracy
• Document and update customer information in internal systems (including CareMC and other proprietary tools)
• Utilize active listening skills to understand customer needs and ensure clear communication
• Resolve customer issues during the first interaction whenever possible (first call resolution)
• Promote available self-service tools and resources to enhance customer experience
• Maintain adherence to attendance, quality, and productivity expectations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• 1+ year of customer service or call center experience
• Strong verbal and written communication skills
• Ability to work in a fast-paced, high-volume call environment
• Comfortable learning and navigating multiple systems and tools
• Strong attention to detail and time management
• Ability to de-escalate routine customer concerns and provide solutions
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.