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Skills
Accountingunmatched
Billingunmatched
Coachingunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
File Maintenanceunmatched
Militaryunmatched
Presentation/Verbal Skillsunmatched
Reporting Skillsunmatched
SAPunmatched
Sales Communicationsunmatched
Sales Managementunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Tuition Reimbursementunmatched
Writing Skillsunmatched
Description
YOUR TASKS:
Interacts and manages in a good working relationship with customers by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
Processes and inputs all customer orders/quotes within the same work day
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer orders
Coordinates special and last minute shipping requests with the shipping department(s), expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying SAP pack slips and invoices
Prepares shipping and tracing information to customers as required
Communicates distributor feedback to sales management including any signs of dissatisfaction
Acts as a liaison between shipping and the distributor in administration of the accounts and between accounting and distributor regarding invoicing
Oversees all paperwork associated with orders and maintain the corresponding files
Maintains current and accurate work instructions, which details the processing requirements for each account
YOUR PROFILE:
Education, Experience, Military or Training equivalent to 2-4 year degree program in business oriented program
5 + years successful administration and management of customer service accounts.
Strong work ethic; self-motivated; independent and capable to make decisions
Excellent organization and time management skills
High energy level with excellent verbal and written communication skills
Excellent phone skills with a positive attitude toward customers and the business
Customer focused; ability to work cooperatively in a team environment
WE OFFER:
Market competitive salary
Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
Opportunities for career development
Training here and abroad
Tuition reimbursement
Wellness programs
We look forward to receiving your online application in our Career Portal.