Calendar Management, Consumer Regulations, Credit Cards, Credit Processing, Customer Relations, Customer Support/Service, Customer Training, Data Entry, Data Management, Develop and Maintain Customers, Diversity, Market Surveys, Plan Meetings, Sales Promotions, Short Messaging Service (SMS), Telephone Skills
LOCATION
Frederick, Maryland
POSTED
12 days ago
Job Description:
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Answers phones, schedules customers and assists customers with any/all inquiries.
Provides customer services relating to sales, sales promotions, installations and communications.
Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Follows location initiatives and proactively informs and educates customers.
Makes recommendations and in some cases develops improvement plans in response to customer surveys.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned.
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.