We are seeking a Customer Service Representative to join our team. In this role, new candidate will be responsible for processing registration and title transactions. Candidate will also verify that all documents are complete and accurate.
Must be a self starter and ability to work independently using web applications in a fast paced environment. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Professional appearance with daily attendance is essential to this position.
Responsibilities
Receive a high volume of inbound calls and emails, professional phone etiquette is imperative
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Excellent verbal and written communications skills
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Excellent computer and customer management software skills required
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively, you will be multitasking multiple projects
Bilingual
Bilingual in Spanish is a plus
Numbers & Facts
Location
Fremont, CA
Skills
Best Practicesunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Internet Applicationunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Spanish Languageunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Writing Skillsunmatched
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