Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Electronic Data Interchange (EDI), Interpersonal Skills, Loyalty Programs, Microsoft Office, Order Processing, Organizational Skills, Policy Implementation, Pricing, Procedure Implementation, Product Programs, Request for Information (RFI), Return Merchandise Authorization (RMA), Sales
Job Type
Full-time
Description
Job Description
You will take complete responsibility for every interaction with our customers and sales team by providing outstanding service as a means to build customer loyalty. In this customer service representative position, you will split time between the Faire support team and supervising a specific region in the US which includes upscale retailers, key accounts and the independent representatives that service the region.
Key Responsibilities
- Processing orders and requests for information
- Faire support team member
- Maintaining a strong knowledge of all Boston International products and programs
- Understanding and implementing policies and procedures in various areas such as expediting orders, return authorizations and special pricing/terms and developing strong working relationships with independent sales representatives.
Requirements
Requiremens- 2 years' customer service experience
- Proficiency with Microsoft Office required
- Excellent communication and interpersonal skills a must
- Attention o detail, strong organizational skills and ability to work independently
- Data entry experience, EDI Experience a plus.
Internal applications may be picked up in HR office.