Customer Service Representative- Fruit Preparations

Customer Service Representative – Fruit Preparations 

Location: Brecksville, Ohio 
Department: Customer Service 
Employment Type: Full-Time 

About AGRANA Fruit 

AGRANA Fruit is proud to be a Great Place to Work® Certified organization, reflecting our commitment to a high-trust, collaborative, and employee-focused culture. 

As the global market leader in fruit preparations, AGRANA Fruit develops innovative fruit ingredients for the refrigerated and frozen dairy, bakery, and food service industries. In fact, every third cup of yogurt consumed worldwide contains fruit prepared by AGRANA. 

If you're looking to join an innovative, collaborative company where your work directly supports world-class food manufacturers, AGRANA Fruit offers an exciting opportunity to grow your career. 

Position Summary 

AGRANA Fruit is seeking a highly organized and customer-focused Customer Service Representative to support all aspects of the Order-to-Cash process. This role serves as a key liaison between customers, production, planning, and internal teams to ensure exceptional service, accurate order processing, and timely communication. 

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and possesses excellent communication, organizational, and problem-solving skills. 

Key Responsibilities 

• Process customer orders accurately and efficiently. 

• Support all activities associated with the Order-to-Cash process. 

• Monitor, manage, and communicate customer inventory levels. 

• Assist with forecasting activities and production follow-up. 

• Maintain customer master data within company systems. 

• Manage order changes and support On-Time In-Full (OTIF) reporting. 

• Participate on assigned customer account teams. 

• Coordinate customer product trials. 

• Administer the Dump Bill to Customer process. 

• Manage the Tote Return process. 

• Process sample billings. 

• Provide exceptional customer service while maintaining strong relationships with internal and external customers. 

Core Competencies 

The successful candidate will demonstrate: 

• Excellent verbal and written communication skills. 

• Strong attention to detail and commitment to accuracy. 

• Outstanding organizational and time management skills. 

• Ability to prioritize multiple projects and meet deadlines. 

• Ability to manage several tasks simultaneously in a fast-paced environment. 

• Strong analytical thinking and problem-solving abilities. 

• Professional customer service mindset. 

• Team-oriented approach with the ability to work cross-functionally. 

Required Qualifications 

• Associate degree in Business Administration or other applicable field

• Minimum of two (2) years of experience in a business-to-business (B2B) customer service environment. 

• Proficiency with Microsoft Office, including: 

• • Microsoft Word 

• • Microsoft Excel 

• • Microsoft PowerPoint 

• Strong data entry skills and experience working within databases. 

Preferred Qualifications 

• Experience with SAP or another Enterprise Resource Planning (ERP) system. 

• Previous experience supporting manufacturing, food production, or supply chain operations. 

Benefits 

AGRANA Fruit offers a competitive compensation and benefits package designed to support the health, wellness, and financial well-being of our employees, including: 

• Competitive salary 

• Comprehensive medical, dental, and vision benefits 

• Wellness programs 

• Retirement savings opportunities 

• Paid time off 

• Career development opportunities 

• Collaborative, employee-focused work environment