Job Description
Recruiting Profile:
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits.
Primary Objective:
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope:
- Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes, and preparing reports.
- Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
- High School Diploma or GED equivalency required.
- 1 or more years of customer service experience.
- Focus on customer account management preferred.
- Prior tile industry knowledge is preferred.
Competencies:
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel.
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Numbers & Facts
| Location | San Jose, California |
| Industry | Advertising and PR Services |
| Salary | $23.07–$28.04 Per Hour |
| Year Founded | 1947 |
| Website | http://www.daltile.com/ |
About Company
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled
Skills
- Automatic Call Distributor (ACD)unmatched
- Call Center Managementunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Fax Machinesunmatched
- Lift/Move 30 Poundsunmatched
- Lift/Move 70 Poundsunmatched
- Order Deliveryunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Reporting Skillsunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Supportunmatched
- Writing Skillsunmatched
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