Analysis Skills, Communication Skills, Computer Skills, Customer Support/Service, Customer/Client Research, Data Entry, English Language, High School Diploma, Mail Processing, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Short Messaging Service (SMS), Spanish Language, Telephone Skills, Time Management, Writing Skills
Customer Service Representative
CoWorx is seeking a Customer Service Representative in the Gainesville, GA area! The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing customer requests accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment. Shift: Day shift Monday to Friday RESUME IS REQUIRED
Responsibilities:
- Answering inbound calls, emails and text messages from customers
- Partner with our customers and other departments to resolve issues
- Process customer requests, including new service, scheduling services, etc.
- Make outbound collection calls, emails and text messages
- Able to think fast, find answers and respond quickly to customer inquiries
- Must be able to multi-task, maintain organization and complete tasks
Desired Background/Skills:
- Proper telephone and email etiquette is a must
- Reliably commute or planning to relocate before starting work (Required)
- At least 1 year of experience
- High School Diploma or equivalent
- Excellent time management skills
- Strong computer skills, including the ability to master new systems and to enter data quickly and accurately, filing documents, updating customer profiles/accounts
- Excellent verbal and written communication skills
- Bilingual Preferred (English and Spanish a PLUS)
Other Information:
- Benefits: 401(k), Dental insurance, Health insurance, Vision insurance
- Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
- CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
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CoWorx Staffing Services