Join the Front Lines of Awesome Customer Service!
Are you the person who lights up every room and can’t wait to make someone’s day? At Solid Security, we’re on the hunt for a high-energy Customer Service Representative who loves talking to people, thrives on action, and brings positive vibes wherever they go. If you’re ready to be the friendly voice that helps customers and keeps our team running strong, this is your moment!
If you have a big personality, love fast-paced days, and get a thrill from helping others, we want you on our team!
What You’ll Do
You’ll be the heartbeat of our customer experience—the go-to problem solver, cheerleader, and team player who keeps things moving with a smile.
What Your Days Will Look Like:
• Field lots of calls—and bring your best, upbeat attitude to every conversation.
• Turn customer questions into happy endings—because you’re a natural problem-solver.
• Juggle scheduling and dispatch requests like a pro—your multitasking skills are legendary.
• Document customer interactions and service requests in company systems.
• Be the connector—work with technicians and teams to make sure our service is always top-notch.
• Process outgoing shipments of security equipment, replacement parts, and other materials.
• Prepare shipping labels, package products, coordinate with shipping carriers, and track deliveries.
• Receive and distribute incoming shipments and assist with inventory as needed.
• Maintain confidentiality of customer and company information.
• Keep cool under pressure, stay sharp, and always bring your A-game—even when things get busy.
• Participate in team meetings and ongoing training.
• Perform other duties as assigned.
What We’re Looking For
Required Qualifications:
• High school diploma or GED
• Excellent verbal and written communication skills
• Friendly, professional telephone presence
• Strong customer service and active listening skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize competing responsibilities
• Proficiency with Microsoft Office and general computer applications
• Outgoing personality—people energize you!
• Ability to work both independently and as part of a collaborative team
Preferred Qualifications
• Previous call center or high-volume customer service experience
Why You’ll Love Working Here
We’re not just a security company—we’re a team that celebrates wins, supports each other, and has fun along the way. Bring your energy and let’s make every workday something to look forward to!
We offer:
• Competitive pay
• Comprehensive benefits package
• Paid Time Off (PTO)
• 401(k) with company match
• Opportunities for professional development and career growth
• A positive, team-focused work environment
Physical Requirements
This position requires regular sitting, talking, hearing, and computer use. Occasional standing, walking, bending, and lifting up to 25 pounds may be required.
Ready to Bring the Energy?
If you’re passionate about people, love a lively environment, and are ready to take your customer service skills to the next level, we can’t wait to meet you.
Apply today and help us continue Protecting America’s Workforce.
Solid Security Services, Inc. is an Equal Opportunity Employer and a Drug-Free Workplace.