Customer Service Representative

Job Description:

Now hiring: Customer Service Representative

Location: Garland, TX

Pay Rate: $19.50 per hour

Shift: 2 PM - 10 PM | Tuesday-Saturday

Your Mom Says You're Great with People. Prove Her Right.

Got people skills? Join us as a Customer Service Representative and deliver the kind of customer service that makes every call count

Benefits:

• Good weekly pay - because you make customers happy
• Health benefits - medical, dental, vision
• 401(k) option - future you will thank you

Requirements:

• High School Diploma or equivalent required
• Strong customer service and problem-solving skills
• Experience working in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office and Google Sheets required
• Basic typing and 10-key data entry skills
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Experience with UPS and FedEx shipping systems preferred
• Ability to work effectively with customers, warehouse personnel, and office teams
• Ability to work evenings, weekends, and overtime as needed
• Comfortable working in varying warehouse and office conditions

Job Duties:

• Respond to customer inquiries regarding orders, invoices, shipments, inventory, and account activity
• Process customer orders accurately and enter information into company systems
• Generate stock and inventory reports to verify product availability
• Prepare and maintain paperwork related to customer work orders and shipments
• Coordinate special and expedited shipping requests with warehouse, traffic, and operations teams
• Follow up with internal departments to ensure customer service expectations are met
• Verify invoicing accuracy and assist with account-related inquiries
• Maintain damage reports, backorder logs, and customer account records
• Communicate customer feedback, concerns, and service issues to management
• Maintain organized files, procedures, and documentation to support daily operations

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.