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Customer Service Representative

Ursus

Gig Harbor, WA

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JOB DETAILS
SALARY
$18–$22 Per Hour
SKILLS
Accounting, Billing, Communication Skills, Communications Protocols, Computer Skills, Credit and Collections, Customer Support/Service, Establish Priorities, High School Diploma, Mathematics, Microsoft Office, On Site Support, Reconciliation, Resolve Customer Issues, Service Delivery, Water Quality Testing, Writing Skills
LOCATION
Gig Harbor, WA
POSTED
Today
Job Title: Customer Service Representative
Location: Gig Harbor, WA
Duration: 6 mo + Contract
Pay Range: $18-22/hr

JOB DESCRIPTION:
The Associate Customer Service Representative provides regional customers support via telephone and other communication channels for multiple districts. This position is in Chico, CA.

ESSENTIAL FUNCTIONS:

Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns
  • Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions
  • Organize and schedule service delivery, billing, and collections
  • Document work orders, respond to customer emails and update customer accounts
  • Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity
  • Provide customers with information regarding Company programs and services
  • Communicate with outside agencies and departments for service efforts
  • Communicate between regional customer support center and local districts
  • Process customer service paperwork as necessary
MINIMUM QUALIFICATIONS:
  • An Associate Customer Service Rep. (ACSR) must be able to communicate effectively with their supervisor, co-workers and the public
  • Have the ability to perform basic mathematics functions, calculate figures, and reconcile account information
  • Must be proficient in computer skills including Microsoft Office
  • An ACSR must be able to read and interpret documents such as safety rules, operating

    and maintenance instructions, and procedure manuals
  • Strong reading and writing skills are required
  • Must possess a high school diploma or equivalent
  • Clerical experience is required
  • An ACSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols
  • Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity

About the Company

U

Ursus

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