Sign upLog in

Customer Service Representative

CFS

Goodlettsville, TN

Apply
JOB DETAILS
SALARY
$18–$20 Per Hour
SKILLS
Best Practices, Call Centers, Communication Skills, Credit Analysis, Credit Reports, Credit Risk, Customer Relations, Customer Support/Service, Data Entry, Financial Analysis, Financial Services, Financial Statements, Legal, Loan Collateral, Loan Review, Loans, Metrics, Multitasking, Onboarding, Performance Metrics, Presentation/Verbal Skills, Quality Metrics, Regulations, Risk Analysis, Sales, Spreadsheets, Staff Training, Team Player, Underwriting, Writing Skills
LOCATION
Goodlettsville, TN
POSTED
1 day ago
Customer Service Representative
Goodlettsville, TN
$18–$20 per hour
Financial Services / Credit Operations


About the Opportunity – Customer Service Representative
A reputable organization is seeking a Credit Screening Representative to support accurate and compliant lending decisions. This role is ideal for candidates who thrive in a fast-paced, customer-focused environment and enjoy analyzing financial data while collaborating across internal teams.


Key Responsibilities – Credit Screening Representative

  • Perform detailed credit risk evaluations to support sound lending decisions while adhering to company policies and regulatory guidelines

  • Assess applicant financial strength by reviewing credit reports, financial statements, and relevant market indicators

  • Review loan applications, including financial background and collateral, and recommend appropriate credit terms and conditions

  • Collaborate with internal teams such as sales, underwriting, and legal to gather, validate, and interpret applicant information

  • Provide customer support via phone, email, and chat by resolving credit report discrepancies and missing or inaccurate bureau data

  • Participate in conference calls with consumers and creditors to verify balances, payment histories, and account details

  • Share process knowledge and best practices with team members to support overall performance

  • Assist with onboarding and training of new employees, including conference call procedures and supplemental report preparation


Qualifications – Credit Screening Representative

  • Recent experience in a call center or high-volume customer service environment

  • Proven ability to manage multiple priorities in a fast-paced, metrics-driven setting

  • Strong verbal and written communication skills

  • Basic proficiency with Excel, including data entry and spreadsheet navigation

  • Goal-oriented mindset with a focus on meeting phone, quality, and performance metrics

  • Team-oriented approach with a willingness to support peers and contribute to shared success












#INJUL2026

About the Company

C

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Financial Services
FOUNDED
1994
WEBSITE
http://www.cfstaffing.com/

Resume Resources

Free Resume TemplatesFree Resume Builder