IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.
IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Benefits of Working at RB Global
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Requirements for the Customer Service Representative
We are seeking a Customer Service Representative who:
• Has previous work experience where you worked in-person with customers. • Has experience using computers, and able to learn to use new technology and software. • Has excellent keyboarding skills for data entry. • Has a commitment to providing fantastic customer service. • Is able to work well and maintain a positive attitude in high-pressure situations. • Has a friendly, outgoing, patient personality. • Thrives working as part of a team, pitching in wherever you're needed.
Responsibilities of the Customer Service Representative
The Customer Service Representative will be responsible for:
• Organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. • Uploading documents to the web each sale. • Actively communicating with many different departments and/or teams and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. • Processing payments from successful bidders. • Providing customers with information about auxiliary services. • Ensuring that superior customer service is always delivered to all customers. • Actively supporting the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers. • Performing other duties as assigned.
Additional Responsibilities
The Customer Service Representative will also be responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Actively communicating with many different departments and/or teams and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. Processing payments from successful bidders. Providing customers with information about auxiliary services. Ensuring that superior customer service is always delivered to all customers. Actively supporting the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers. Performing other duties as assigned.