Customer Service Representative

CCL Label

Grand Rapids, MI

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, GMP (Good Manufacturing Practices), Mathematics, Microsoft Office, Order Processing, Pricing, Printing, Record Keeping, Telephone Skills
LOCATION
Grand Rapids, MI
POSTED
1 day ago

The Customer Service Representative (CSR) role involves providing customers with pricing, samples, delivery, and product information, while managing inquiries, complaints, and order processing.

  • Responsibilities include maintaining accurate records, coordinating with various departments to ensure smooth order flow, entering orders into proprietary systems, and tracking from initiation to completion.
  • The CSR maintains a clean work environment, supports general office tasks, and answers phone inquiries to uphold high customer service standards.
  • They follow safety and GMP policies and undertake special projects as needed.
  • The role requires effective communication, proficiency in MS Office, accurate data entry, strong math skills, and attention to detail.
  • Preferred experience includes 3-4 years in customer service, with offset printing knowledge a plus. Education requirements vary from a 4-year college diploma to high school diploma with relevant experience.

About the Company

C

CCL Label

CCL is the largest label company in the world providing innovative solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive, Electronics & Consumer Durables and Retail and Apparel markets worldwide.

CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and informational labels.  Customers include major global corporations in the consumer packaging, healthcare and consumer durable segments. 

With approximately 20,000 dedicated employees, we operate 156 state-of-the-art manufacturing facilities in North America, South America, Europe, Asia, Australia and Africa.

We recognize people are our most valuable asset.  We are committed to providing our customers with innovative products that meet or exceed customer requirements and expectations.  We are committed to providing a safe, stable and respectful work environment that promotes opportunity for personal growth, empowerment and development.

 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Printing and Publishing
EMPLOYEE BENEFITS
Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, On Site Cafeteria, Paid Sick Days, Parking, Prescription Drug Coverage, 401K
WEBSITE
http://www.ccllabel.com