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Customer Service Representative

CCL Label

Grand Rapids, MI

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, English Language, GMP (Good Manufacturing Practices), Mathematics, Microsoft Office, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Printing, Process Flow, Product Merchandising, Quality Control, Record Keeping, Reporting Skills, Resolve Customer Issues, Safety Process, Safety/Work Safety, Sales, Staff Policies, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Grand Rapids, MI
POSTED
Today
POSITION MAIN DUTIES
  • Provides customers with pricing quotes, samples, delivery and product information.
  • Follows established guidelines to receive and answer customer questions, comments, or complaints.
  • Maintains records and prepares required reports accurately and in a timely manner.
  • Coordinates with sales, management, art, ink, production and the quality control department to provide efficient process flow of customer orders and needs.
  • Enters orders and important order specific and customer specific information into CCL's proprietary processing system.
  • Coordinates with sales personnel regarding order pricing, ship dates and customer information.
  • Follows orders through system from beginning to end, taking ownership and responsibility for all assigned accounts.
  • Maintains work area in a neat and orderly condition in accordance with established Health and Safety rules and procedures.
  • Maintains customer files and assists with general office work as needed.
  • Answers main phone line when needed.
  • Maintains and improves CCL's high level of customer service standards.
  • Complies with all personnel and safety policies and Good Manufacturing Practices (GMP)
  • Performs special projects or assignments as directed by management.
JOB SUMMARY

Under minimum supervision, the Customer Service Representative (CSR) performs a variety of functions and provides service and information by processing orders via e-mail, regular mail, telephone, or in person. The CSR is able to resolve routine and non-routine customer inquiries and complaints. Maintains a variety of files, reports, and schedules relative to prices, merchandise, product, services, etc. Monitors customer requests and acts a liaison between customers and various company departments. Utilizes processing system for quote entry, order entry and processing. Also, responsible for routine office work. Works with other departments to meet customer requirements. Prepares estimates based on customer specifications.

KNOWLEDGE AND SKILLS
  • English proficient (speak, write and read). Ability to communicate effectively with
  • customers, peers and all levels of management.
  • Excellent telephone skills (attitude, and professional etiquette).
  • PC proficient (MS Office).
  • Excellent verbal, written and communication skills.
  • Excellent and accurate data entry skills.
  • Able to complete tasks in an accurate and timely manner.
  • Excellent math skills.
  • Ability to work in and promote team environment.
  • Detail oriented and organized.


PAST EMPLOYMENT EXPERIENCE

3-4 years recent experience in Customer Service. Some Offset Literature printing is a plus.

EDUCATION

4-yr college diploma; or 2-yr college diploma plus 1-2 years of applicable experience; or High school Diploma/GED plus 3+ years of applicable experience.

About the Company

C

CCL Label

CCL is the largest label company in the world providing innovative solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive, Electronics & Consumer Durables and Retail and Apparel markets worldwide.

CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and informational labels.  Customers include major global corporations in the consumer packaging, healthcare and consumer durable segments. 

With approximately 20,000 dedicated employees, we operate 156 state-of-the-art manufacturing facilities in North America, South America, Europe, Asia, Australia and Africa.

We recognize people are our most valuable asset.  We are committed to providing our customers with innovative products that meet or exceed customer requirements and expectations.  We are committed to providing a safe, stable and respectful work environment that promotes opportunity for personal growth, empowerment and development.

 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Printing and Publishing
EMPLOYEE BENEFITS
Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, On Site Cafeteria, Paid Sick Days, Parking, Prescription Drug Coverage, 401K
WEBSITE
http://www.ccllabel.com

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