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Customer Service Representative

KC Flow Heroes LLC

Grandview, MO

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JOB DETAILS
SKILLS
Calendar Management, Communication Skills, Computer Skills, Conflict Resolution, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Identify Issues, Multitasking, Problem Solving Skills, Resolve Customer Issues, Systems Maintenance, Team Player, Telephone Skills, Track Customer Issues
LOCATION
Grandview, MO
POSTED
30+ days ago
About the Role:
Join KC Flow Heroes LLC as a CSR, where you'll play a key role in maintaining customer satisfaction and building positive relationships between a company and its clients. A CSR is a professional who interacts with customers to handle inquiries, resolve issues, and provide information about products or services also schedule appointments & dispatch the techs. Be part of a dynamic team dedicated to delivering top-notch services in the Kansas City Metro while fostering a culture of safety and teamwork.

Key Responsibilities:
  • Answer incoming calls, making out going calls, emails, or messages from customers
  • Provide accurate information about products, services, and policies
  • Resolve customer complaints and troubleshoot problems
  •  Coordinating delays in schedule with customers and service technicians
  • Document customer interactions and maintain records in company systems
  • Escalate complex issues to the appropriate department when necessary
  • Follow up with customers to ensure issues are resolved
Skills and Qualifications:
  • Strong communication and active listening skills
  • Problem-solving and conflict resolution abilities
  • Patience and a positive, professional attitude
  • Basic computer skills 
  • Ability to multitask and work in a fast-paced environment
  • A positive attitude and ability to work independently as a team player
  • Detail-oriented with strong data entry skills
Work Environment:
Customer Service Representative will work on site, in the office. The shift is Saturday & Sunday evening 2:30pm - 8pm & Monday 2:30pm - 8pm. There is an opportunity for more hours.


Summary:
A CSR is essential for delivering quality customer experiences by addressing concerns, providing solutions, and ensuring customers feel heard and supported.

About Us:
KC Flow Heroes LLC has been serving the Grandview, MO community for over 10 years, specializing in high-quality residential plumbing services. Our commitment to safety, efficiency, and customer satisfaction has earned us a reputation as a trusted partner in the industry, making us a great place for employees to grow and thrive.

About the Company

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KC Flow Heroes LLC

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