Customer Service Representative

Benefits:

• Training & development

About the Role:
Join KC Flow Heroes LLC as a CSR, where you'll play a key role in maintaining customer satisfaction and building positive relationships between a company and its clients. A CSR is a professional who interacts with customers to handle inquiries, resolve issues, and provide information about products or services also schedule appointments & dispatch the techs. Be part of a dynamic team dedicated to delivering top-notch services in the Kansas City Metro while fostering a culture of safety and teamwork.

Key Responsibilities:

• Answer incoming calls, making out going calls, emails, or messages from customers
• Provide accurate information about products, services, and policies
• Resolve customer complaints and troubleshoot problems
•  Coordinating delays in schedule with customers and service technicians
• Document customer interactions and maintain records in company systems
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure issues are resolved

Skills and Qualifications:

• Strong communication and active listening skills
• Problem-solving and conflict resolution abilities
• Patience and a positive, professional attitude
• Basic computer skills 
• Ability to multitask and work in a fast-paced environment
• A positive attitude and ability to work independently as a team player
• Detail-oriented with strong data entry skills

Work Environment:
Customer Service Representative will work on site, in the office. The shift is Saturday & Sunday evening 2:30pm - 8pm & Monday 2:30pm - 8pm. There is an opportunity for more hours.


Summary:
A CSR is essential for delivering quality customer experiences by addressing concerns, providing solutions, and ensuring customers feel heard and supported.

About Us:
KC Flow Heroes LLC has been serving the Grandview, MO community for over 10 years, specializing in high-quality residential plumbing services. Our commitment to safety, efficiency, and customer satisfaction has earned us a reputation as a trusted partner in the industry, making us a great place for employees to grow and thrive.